Frequently Asked Questions
Before you email, your answer might already be here.
Because orders are fulfilled through an external warehouse, I'm unable to accept returns or exchanges — so please double-check the size guide before ordering. The one exception is if your item arrives damaged: in that case, I'll sort you out with a reprint or refund. Just email kylie@thequirkymouse.com with your order number and a clear photo of the damage.
I can't guarantee delivery dates, so if you're cutting it close I'd recommend ordering with plenty of time to spare. Apparel typically ships within 3–5 business days and takes a further 5–7 business days to arrive via USPS. Once it's in the mail system, it's out of my hands — but it's worth knowing USPS has been running a little slow lately, with some orders taking up to two weeks.
Probably not. Carriers sometimes skip scans in transit, so packages can look stuck for several days while still making their way to you. Once your order is with the carrier, the tracking page is genuinely all the information I have too!
Art also ships from a warehouse (separate from the shirts). These can take up to a week to be printed (it takes time to make beautiful giclee prints!) and then a week to arrive. Canvas prints can take a little longer since they are being hand-wrapped.
They don't — apparel ships from an external warehouse and art ships from me, so they'll arrive separately at different times.
8x10 prints ship in a flat mailer. Larger prints (11x14 and above) are shipped rolled in a triangular kraft tube.
All over the US, including Hawaii and Alaska — though both tend to take a little longer than the mainland.
Reach out for anything!
Hi there! It's me, Kylie - artist, owner, mom of two, and Disnerd like you! Reach out to me at
anytime if you have questions!
Also, I sometimes don't respond over the weekend!! Please note that I do have two kiddos and we have a LOT of dance classes to go to 😊
Remember, I am just a one woman show - so be patient with me! 😊