HOLIDAY SHIPPING QUESTIONS / MISSING ORDER
Please note: Because I'm still such a small business, I do NOT stock apparel out of my home (I have way too many kids' toys to be able to do that yet!). I stock out of an external warehouse.
The warehouse's deadline for shirts was December 10th. If you placed an order after, I cannot guarantee it will arrive before Christmas.
The artwork is shipped from my home! And more stock has arrived! I am able to expedite these prints (keep an eye on stock levels, though - what I have is all I can get before December 25th. The deadline to order is DECEMBER 18TH (expedited shipping fees will apply!)
Obviously - as I say this, I am in NO WAY in control of the postal service. Yes, things get lost. Things get rerouted. I'm even being told that all carriers (UPS, USPS, FedEx) are starting to skip scanning tracking numbers at checkpoints because of the holiday rush. So any package that still says "awaiting product" or it looks like it's stuck in transit for days, that may NOT be the case.
Please take that into consideration!
Reach Out
Hi there! It's me, Kylie - artist, owner, mom of two, and Disnerd like you!Reach out to me anytime if you have questions!!
If you reach out via this form and don't hear from me for 24-48 hours, please email me at kylie@thequirkymouse.com because I probably didn't get it...sometimes they go to spam, UGH.
Also, I sometimes don't respond over the weekend!! I am DEFINITELY getting things moving over the holidays, but I might be a little slower responding over the weekends!!
Remember, I am just a one woman show - so be patient with me! :-)