Contact Me

You can find my contact info at the bottom of the page, but before you do, check the FAQs below first! A lot of the most common questions are answered there, which means you might get your answer faster than I can respond.

(Busy mom life is very real. :-P)

- Kylie -

Shipping & Return / Exchange Policy

Because I’m a small business, I do not keep inventory at my home. All items are stored and fulfilled through an external location, so I’m unable to accept returns or exchanges.

I can only offer a refund or reprint if your item arrives damaged or there is a production issue.

I cannot offer returns, refunds, or exchanges for items ordered in the wrong size or for the wrong item selected at checkout. Please be sure to review the size guides before placing your order.

For full details, please read the complete policy here.

I cannot guarantee delivery dates. For apparel, I stock out of an external warehouse rather than my home (too many kids' toys!). So typically those shirts are shipped within 3-5 business days. And then it takes 5-7 business days to be delivered (the warehouse uses USPS and I don't have any options for expedited shipping).

And of course, there is always the unknown once the shirt is in the mail system!

Unfortunately, tracking numbers are not always as accurate as we’d all like. Carriers sometimes skip scans during transit, so a package may look like it has not moved for several days even though it is still on its way.

Once the package is in the carrier’s hands, I generally do not have any additional information beyond what the tracking shows.

Unfortunately, tracking numbers are not always as accurate as we’d all like. Carriers sometimes skip scans during transit, so a package may look like it has not moved for several days even though it is still on its way.

Once the package is in the carrier’s hands, I generally do not have any additional information beyond what the tracking shows.

For apparel, I stock out of an external warehouse rather than my home (too many kids' toys!). So typically those shirts are shipped within 3-5 business days. And then it takes 5-7 business days to be delivered (the warehouse uses USPS and I don't have any options for expedited shipping).

Art is shipped out in 1-3 business days and takes between 3-5 business days to arrive.

You'll get a tracking number email. If you don't, check spam or reach out to me!

For apparel, I stock out of an external warehouse rather than my home (too many kids' toys!). The art, however, comes from my own little house. SO - they do not ship together and will arrive at different times!

8x10 art prints are shipped in a flat mailer. Larger prints, such as 11x14, 18x20, 16x20, or 24x30 are shipped rolled in triangular kraft tube.

I ship all over the US (including Hawaii and Alaska - although from previous experiences those two states take longer!)

Reach Out

If you have any other questions that aren't answered above, please reach out to me kylie@thequirkymouse.com

Please remember that I am a small business so sometimes it might take 24-48 hours to respond (especially on the weekends)!

Thanks for being here! Love you guys!